Knowledge Base
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- What is your 30-day return policy?
To ensure you are completely happy with our products, we give you 30-days to try, unlimited support, and expert repair service.
If you had an issue, please consult our troubleshooting guide or contact our team for expert assistance.
All returns MUST include an Return Merchandise Authorization (RMA) number for proper processing. Products returned without an RMA number will incur a twenty percent (20%) No-RMA Fee.
Please give us a call at: 1-888-961-4873 or email support@earcentric.com. We are ready to help!
Read more - I want to return an item: How am I to proceed?
Return is as easy as 1-2-3.
If you are not pleased with your product, our 30-Day Satisfaction Guarantee policy will take care of the return and refund.
Step 1: Request Return Merchandise Authorization (RMA)
Step 2: Pack and Ship
Step 3: Wait for Refund
Read more - How can I check the status of my return?
Checking the status of your return is easy and stress-free. You will receive email update about your returns. You can check your return status in My Account. You can also check online here.
Read more - Can I request for exchange rather than returns?
We provide 30 days NO QUESTIONS ASKED return coverage for you to make an exchange for received items. This coverage entails that you would be make an exchange within 30 days of receiving your order package for any reason.
The procedure is the same as requesting return, and choosing "Exchange/Upgrade/Service/Replacement" from the resolution dropdown option.
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - how long is the ppp effective
PPP (product protect policy) is effective for 1 year, starting from the date the product is received.
Read more - The right hearing aid is not working and the charge doesn't last very long for either side. Where do we send back to get a replacement(s) and what paperwork do we need to include?
We stand behind our products. Based on our experience, 95% of the problem are caused by earwax blockage. Please clean earwax first. We will reach out to you first thing tomorrow morning.
If you still experience the problem, please visit: https://www.earcentric.com/return-refund and start your warranty replacement process here: https://www.earcentric.com/returns/guest/new/ thank you!
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